Rutland Warranty

Rutland UK – Limited Warranty Policy

For projects located in the UK and Ireland, all products sold are warranted to be free from defects in workmanship and materials for the periods listed below, from the date of manufacture. THIS COMPRISES SELLER’S SOLE AND EXCLUSIVE WARRANTY AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE CONCERNING THE PRODUCTS, AND ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR INTENDED PURPOSE, ARE HEREBY DISCLAIMED AND EXPRESSLY EXCLUDED. SELLER DOES NOT WARRANT AGAINST UK PATENT INFRINGEMENT BY WAY OF THE USE OF PRODUCTS IN COMBINATION WITH OTHER PRODUCTS.

Limited warranty period (years) by product (from date of manufacture)
Product Type	Product Code	Mechanical	Electrical
Surface Fix Door controls	TS.11205, TS.11204, TS.9206, TS.9205	35	N/A
	TS.5204, TS.3204, TS.10106	25	N/A
	TS.24, TS.4204 [TS.5206], [TS.11003]	10	N/A
Concealed, Heel and Transom Closers	ITS.11205, ITS.11204 family, TS.8000	35	N/A
	[ITS.11003]	10	N/A
	ITS.H3	5	N/A
Floor Springs	TS.7003, TS.7004, TS.7104	10	N/A
E-Mag closers	Responder 24, FireTrak.114, FireTrak.115	5*	1*
	PSU	5*	1*
Heel Closers	GP3, GP35	5	N/A
DIN Locks & other products	DIN locks	15	N/A
Multipoint Lock	RMP3	10	n/a
Letterplate	RLP	10	n/a
Residential Lever Handle	RLB	5	n/a
Door Viewer	DV	10	n/a
Door Knocker with Viewer	DKDV	10	n/a
Door Knocker	DK	10	n/a
Heavy Duty Door Chain	SC	10	n/a
Door Numerals and Letters	DNSA/DLSA	10	n/a
Fire & Security Hinges	DBSH	15	n/a
Sparka Fire & Security Hinges	HG..	10	n/a
All other products	Various	2	1
*Term begins at start of installation [ ] = products discontinued

For projects located outside the UK or Ireland, the limited warranty period for all products is 1 year from the date of manufacture. Rutland UK and associated companies located outside the UK may offer different warranty periods. None of the warranties set forth herein shall extend to any products or parts thereof that have been subjected to improper installation¹, lack of, or improper maintenance, improper storage, shipping and handling, ordinary wear and tear, misuse, neglect, accident, unauthorized service, use of unauthorized parts, or performance of repairs, modifications or attachment to other products outside Rutland UK product range and Field of Application reports. These warranties shall neither extend to nor cover any labour charges for replacement of products or parts, adjustments, or repairs, or any other work, which costs shall be the sole responsibility of Buyer.

These warranties are extended only to Seller’s distributors of products and the first user who purchases products for purposes other than resale (collectively, “Buyer”). Buyer’s sole and exclusive remedy against Seller for any claim, whether in contract, tort or otherwise, arising out of, or resulting from the purchase of the products shall be limited to the repair or replacement of any product or part thereof, which is proved to be other than as warranted, or, at the sole option of Seller, to the issuance of a credit in an amount not to exceed the cost of the repair or replacement. In no event shall Seller be liable to Buyer or any other party for, and Buyer waives, any and all other damages, including, without limitation, incidental, special, indirect, collateral, punitive or consequential damages, including, without limitation, loss of profits, or loss of use damages or downtime costs.

If a product is claimed to be other than as warranted, Seller, upon notice promptly given, will either examine the goods at Buyer’s site or issue shipping instructions for return of product to the Seller (transportation costs prepaid by Buyer and all cost associated with the removal and reinstallation of such product to be the sole responsibility of Buyer). Any representations, warranties or promises inconsistent with, or in addition to, the warranties contained herein are unauthorized and shall not be binding upon Seller. Because Seller has no control over the conditions under which its products are used, Seller specifically does not warrant the adequacy or sufficiency of any advice or recommendations given to Buyer. Nor does Seller warrant that every Seller product complies with every code, standard or regulation in every community except as specifically stated in a published Seller catalogue or in writing signed by an officer of Seller. Seller shall not be bound by the terms of any agreements between a Buyer and third parties.

¹External Fitting – If fitted externally, excluding MARINE 316, other products must be sheltered from the elements (weather). Prior written approval from Rutland must be granted for products fitted externally and they must be maintained in accordance with the relevant O&M manual.

Limited Warranty Policy Revised date: 26/10/23 Rev:2