Cookies

This website uses cookies to improve the performance of the site on repeat visits and to help us further improve our website. When you visit a site that uses cookies for the first time, a cookie (a small piece of data) is downloaded onto your computer/mobile device (stored by the user's browser) so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options. Cookies are widely used in order to make websites work or to work more efficiently, and this site relies on cookies to optimise your user experience and for features, products, and services to function properly. Cookies do not in themselves collect any personal data. Most web browsers allow some control to restrict or block cookies through the browser settings, however, if you disable cookies you may find this affects your ability to use certain parts of our website or services. 

Privacy Policy

We gather and process certain personal data provided by you in accordance with this privacy notice and in full compliance with the data protection laws of the United Kingdom. This privacy policy notice provides you with important information regarding your rights and our obligations and explains why, how, and when we process your personal data. 

The Personal Information we might process:

• Names
• Postal & Billing addresses
• Email Addresses
• Phone Numbers
• IP Addresses

We may collect personal information from you in the following ways:

• Online forms on this website
• Website orders
• Online forms
• Via phone calls from you
• Email marketing sign-ups
• At industry networking events, trade shows, seminars and similar sales or marketing events.

How we use your Personal Data (Legal Basis for Processing)

We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law, or the explicit purposes listed below. We only retain your data for as long as is necessary to comply with the law or to carry out our legitimate interests. Any processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data may include the following:

• We collect your personal data in the performance of a contract or to provide a service you have requested and to ensure that orders are completed and can be sent out to your preferred address (Contractual basis).
• We collect and store your personal data as part of our legal obligation for business accounting and tax compliance purposes (Legal obligation basis).
• We may have a legal obligation to share your personal data with credit reference agencies, for the prevention of fraud and to provide credit.
• We may occasionally send you marketing information where we have individually assessed that it is beneficial to you as a customer and in your best interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests. Where this is the case, we will have carried out a thorough assessment to ensure that we have weighed your interests and any risk posed to you against our own and that such interests are proportionate and appropriate (Legitimate interest).
• We may need to contact you in the event of important safety notices or product recalls on items you have purchased (Legitimate interest).
• We use personal data to administer our warranty scheme and process claims made (Contractual performance).

Data Storage

We take data privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including employing best practices in all transfers of information via our website and other electronic means. We store personal data on servers located within the EEA and UK, and for certain services, a copy of your data may be transferred to 3rd party software hosted in other regions of the world. In all cases of data storage transfer, we have safeguards in place to ensure a high level of protection is provided by these trusted providers and that they operate strictly under the relevant data protection laws, and in line with our agreements with them. 

Your Rights over Your Personal Data 

You have the right to access any personal information that we process about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data
• If we did not collect the data directly from you, information about the source

Right of access (Subject Access Request)

You have a right to request a copy of your personal data we hold, and to request an amendment or deletion of this. We will take all reasonable steps to provide this information within 1 month, or explain the reason for delay if unable to meet this timeframe. 

In order to keep all stored personal data secure, you will be requested to provide proof of your ID before we can process your request for access. We do not charge a fee for this, unless the request is particularly complex.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with data protection laws, as well as to object to any direct marketing from us, to exercise your data portability rights and to be informed about any automated decision-making we may use.

How to withdraw your consent

You can easily withdraw your consent to receiving marketing information at any time by phoning us, replying to an email, or following the unsubscribe link at the bottom of any marketing email you receive. We will then update your preferences within a reasonable timeframe.

How long we keep your data

We only ever retain personal information for as long as is necessary and we have review and retention policies in place to meet these obligations.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Complaints or concerns regarding our use of your personal data

If you have any concerns or a complaint, please write to the "Data Compliance Officer, Whittington Way, Chesterfield, S41 9AG" If your concerns are not addressed adequately within a reasonable timeframe, you can contact the ICO, or your region's equivalent authority.

Website Terms of Use:

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You must not re-use any content on this website without our prior written consent. You are welcome to provide links to this website from your own media, where this promotes factual, helpful content on a free-of-charge basis.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.